At feedko, we want you and your dog to be happy with every purchase. Because our products are pet food, returns are subject to the applicable consumer protection laws and to specific conditions relating to food products.

Right of Withdrawal

If you are a consumer purchasing from within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason, except where an applicable legal exception applies.

To exercise your right of withdrawal, please contact us within 14 days of receiving your order at:

ecommerce@feedko.it

The returned product must be in its original condition and packaging. For food products, the packaging must remain sealed and unopened.

For health and hygiene reasons, we cannot accept the return of pet food products that have been opened after delivery, where the applicable legal exception to the right of withdrawal applies.

If you wish to exercise your right of withdrawal, please contact us before sending anything back. We will provide you with the return instructions and the address to which the product must be sent.

Unless the product is defective, damaged or incorrect, the direct cost of returning the product is the responsibility of the customer.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your order arrives damaged, if the packaging is compromised, if you receive the wrong product, or if you believe that a product is defective or does not conform to your order, please contact us as soon as possible at:

ecommerce@feedko.it

Please include your order number and, where possible, photographs of the product and its packaging. This will help us assess the issue and resolve it as quickly as possible.

If the product is confirmed to be defective, damaged or incorrect, we will provide an appropriate remedy in accordance with applicable consumer protection laws. Any return costs in these circumstances will be covered by feedko.

Products That Cannot Be Returned

Due to the nature of our products, we cannot accept returns of:

• pet food products that have been opened after delivery, where the applicable legal exception to the right of withdrawal applies;
• products that have been damaged or altered after delivery by the customer;
• products that are no longer suitable for return for health or hygiene reasons, where applicable under law.

Nothing in this policy affects your statutory consumer rights.

Refunds

Once we have received and inspected an eligible returned product, we will confirm whether the refund has been approved.

Where a refund is due, it will be issued using the same payment method used for the original purchase, unless otherwise agreed with you.

In the case of a valid exercise of the right of withdrawal, we will reimburse the payments received from you, including the applicable standard delivery costs, in accordance with applicable law.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

The refund will be processed within the timeframe required by applicable law. Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

Exchanges

We do not currently offer direct exchanges.

If you have received an incorrect or defective product, please contact us before placing a new order so that we can assist you.

Contact Us

If you have any questions about returns, refunds or your consumer rights, please contact us at:

ecommerce@feedko.it

We are happy to help.